Terms and Conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period within which the consumer can exercise their right of withdrawal.
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the trader.
Day: calendar day.
Long-term transaction: a distance contract concerning a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.
Durable data carrier: any means that enables the consumer or trader to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the consumer’s right to withdraw from the distance contract within the cooling-off period.
Trader: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: an agreement concluded within the framework of a system organised by the trader for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the moment of concluding the agreement.
Means of distance communication: a medium that can be used to conclude an agreement without the consumer and trader being together in the same place at the same time.
General Terms and Conditions: the present General Terms and Conditions of the trader.
Article 2 – Identity of the trader
Beezy Academy
Bonairestraat 52,
9715 SE Groningen
Email address: hello@rimora.net
Chamber of Commerce (KvK) number: 82660522
VAT identification number: NL862556454B01
Article 3 – Applicability
These general terms and conditions apply to every offer from the trader and to every distance contract and order concluded between the trader and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, the trader shall, before the contract is concluded, indicate that the general terms and conditions are available for inspection at the trader’s premises and that they will be sent free of charge to the consumer upon request.
If the distance contract is concluded electronically, the text of these terms may be provided to the consumer electronically in such a way that it can be easily stored on a durable data carrier. If this is not reasonably possible, the trader shall indicate where the terms can be consulted electronically and that they will be sent electronically or otherwise free of charge at the consumer’s request.
If specific product or service conditions also apply in addition to these general terms, the provisions of the second and third paragraphs apply correspondingly. In case of conflicting conditions, the consumer may always rely on the provision most favourable to them.
If one or more provisions of these terms are null and void or annulled, the remaining provisions shall remain in force, and the invalid provision shall be replaced in mutual consultation by a provision that most closely reflects the intent of the original.
Situations not provided for in these terms must be assessed “in the spirit” of these terms.
Uncertainties regarding the interpretation or content of one or more provisions shall also be interpreted “in the spirit” of these terms.
Article 4 – The offer
If an offer has a limited validity period or is subject to conditions, this shall be explicitly stated.
The offer is non-binding; the trader may change or withdraw it.
The offer shall contain a complete and accurate description of the offered products and/or services. The description shall be sufficiently detailed to enable the consumer to assess the offer properly. Images used are a truthful representation of the products and/or services offered. Obvious mistakes or errors do not bind the trader.
All images, specifications, and data in the offer are indicative and cannot give rise to any compensation or termination of the agreement.
Product images are a truthful depiction of the offered products, but the trader cannot guarantee that the colours displayed exactly match the actual product colours.
Each offer contains clear information so the consumer knows their rights and obligations upon acceptance, including:
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the price including taxes;
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any shipping costs;
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how the contract will be concluded and which steps are required;
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whether the right of withdrawal applies;
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the method of payment, delivery, and performance;
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the validity period of the offer or the period during which the price is guaranteed;
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the rate for distance communication if it differs from the standard rate;
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whether the contract will be archived and how it can be accessed;
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how the consumer can verify and, if necessary, correct their data before concluding the contract;
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the possible other languages in which the agreement may be concluded;
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access to relevant codes of conduct;
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the minimum duration of the distance contract in case of a long-term transaction;
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optional: available sizes, colours, or materials.
Article 5 – The agreement
The contract, subject to the provisions of paragraph 4, is concluded when the consumer accepts the offer and fulfils the associated conditions.
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance electronically. Until the trader has confirmed receipt, the consumer may dissolve the contract.
If the contract is concluded electronically, the trader will implement appropriate technical and organisational measures to secure electronic data transfer and provide a secure web environment. If the consumer can pay electronically, the trader shall observe appropriate security measures.
The trader may, within legal limits, check whether the consumer can meet their payment obligations and any other relevant factors for a responsible distance contract. If, based on this investigation, the trader has valid reasons not to enter into the agreement, they may refuse an order or attach special conditions to its execution.
The trader will include the following information with the product or service, in writing or on a durable data carrier:
a. the business address of the trader’s establishment where the consumer can submit complaints;
b. the conditions and procedures for exercising the right of withdrawal, or a clear statement if withdrawal is excluded;
c. information about guarantees and existing after-sales service;
d. the details referred to in Article 4(3), unless already provided before contract execution;
e. termination conditions for contracts of more than one year or of indefinite duration.
In case of a long-term transaction, the previous paragraph applies only to the first delivery.
Every agreement is concluded under the suspensive condition of sufficient availability of the ordered products.
Article 6 – Right of withdrawal
When purchasing products, the consumer has the right to dissolve the contract within 14 days without giving any reason. This period starts on the day after the consumer or an authorised representative receives the product.
During the cooling-off period, the consumer shall handle the product and packaging with care and only unpack or use it as necessary to determine whether they wish to keep it. If exercising the right of withdrawal, the consumer must return the product with all accessories and, if reasonably possible, in its original condition and packaging, following the trader’s reasonable and clear instructions.
To use the right of withdrawal, the consumer must notify the trader within 14 days of receipt of the product, by written message or email. After notification, the product must be returned within 14 days. The consumer must prove timely return, for example with proof of shipment.
If the consumer fails to notify or return the product within the specified period, the purchase becomes final.
Article 7 – Costs in case of withdrawal
If the consumer exercises the right of withdrawal, the return shipping costs are borne by the consumer.
If the consumer has already paid an amount, the trader shall refund it as soon as possible and no later than 14 days after withdrawal, provided the returned product has been received or sufficient proof of return is supplied.
Article 8 – Exclusion of the right of withdrawal
The trader may exclude the right of withdrawal for products as described below, provided this is clearly stated in the offer and before conclusion of the agreement.
Exclusion is possible for products:
a. made according to the consumer’s specifications;
b. clearly personal in nature;
c. which by their nature cannot be returned;
d. that spoil or age quickly;
e. whose prices depend on financial market fluctuations beyond the trader’s control;
f. for individual newspapers or magazines;
g. for audio/video recordings or software whose seal has been broken;
h. for hygienic products where the seal has been broken.
Exclusion is possible for services:
a. relating to accommodation, transport, catering, or leisure activities on a specific date or period;
b. whose performance began with the consumer’s explicit consent before the cooling-off period expired;
c. relating to betting or lotteries.
Article 9 – The price
During the validity period stated in the offer, prices of the offered products or services will not increase except for changes in VAT rates.
Contrary to this, variable prices may apply to products or services tied to financial market fluctuations beyond the trader’s control, which will be stated clearly.
Price increases within three months of contract formation are only permitted if required by law.
Price increases after three months are allowed only if agreed and either:
a. resulting from statutory provisions, or
b. the consumer may cancel from the date the increase takes effect.
All prices include VAT.
All prices are subject to printing and typographical errors. No liability is accepted for such errors, and the trader is not obliged to deliver at the erroneous price.
Article 10 – Conformity and warranty
The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable standards of reliability and usability, and applicable legal provisions and/or government regulations. If agreed, the trader also guarantees suitability for other than normal use.
A warranty given by the trader, manufacturer, or importer does not affect the consumer’s legal rights.
Defects or incorrectly delivered products must be reported in writing within 14 days of delivery. Returns must be in the original packaging and unused condition.
The trader’s warranty period corresponds to the manufacturer’s warranty period. The trader is never liable for the ultimate suitability of products for individual use nor for any advice regarding use or application.
The warranty is void if:
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the consumer or third parties have repaired or altered the product;
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the product was exposed to abnormal conditions, handled carelessly, or used contrary to the trader’s instructions;
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defects result from government regulations regarding the nature or quality of materials used.
Article 11 – Delivery and performance
The trader will exercise the greatest care when receiving and executing product orders.
The delivery address is the address provided by the consumer.
Subject to what is stated in Article 4, accepted orders will be executed promptly and within 30 days, unless a longer delivery period is agreed. If delivery is delayed or cannot (fully) occur, the consumer will be informed within 30 days. In such cases, the consumer may dissolve the agreement at no cost and claim compensation.
In case of dissolution, the trader shall refund the consumer’s payment as soon as possible, and no later than 14 days after termination.
If delivery of an ordered product proves impossible, the trader will make reasonable efforts to provide a replacement. Upon delivery, the trader will clearly indicate that it is a replacement. The right of withdrawal applies to replacement items. Return costs for replacements are borne by the trader.
The risk of damage or loss rests with the trader until delivery to the consumer or their authorised representative.
Article 12 – Long-term transactions: duration, termination, and renewal
Termination
The consumer may terminate an indefinite contract for the regular delivery of products (including electricity) or services at any time, observing a notice period of no more than one month.
A fixed-term contract for regular delivery may be terminated at the end of the fixed duration, observing a maximum one-month notice period.
The consumer may:
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terminate at any time without restriction to specific dates;
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terminate in the same manner as the contract was concluded;
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always terminate with the same notice period as the trader applies to themselves.
Renewal
A fixed-term contract for regular delivery may not be tacitly renewed for a fixed period.
Exception: contracts for regular delivery of daily, news, or weekly papers may be tacitly renewed for a maximum of three months, provided the consumer can cancel at any time with one month’s notice.
A fixed-term contract may only be tacitly renewed for an indefinite period if the consumer can terminate at any time with one month’s notice (or three months for newspapers delivered less than once a month).
Trial or introductory subscriptions end automatically after the agreed period.
Duration
If a contract lasts more than one year, the consumer may terminate after one year at any time with a maximum one-month notice, unless otherwise agreed.
Article 13 – Payment
Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6(1). For service agreements, this period starts after the consumer has received confirmation of the agreement.
The consumer must immediately report any inaccuracies in provided or stated payment details.
In case of non-payment, the trader is entitled, within legal limits, to charge reasonable costs previously communicated to the consumer.
Article 14 – Complaints procedure
Complaints about the execution of the agreement must be submitted to the trader within 7 days, fully and clearly described, after the consumer has discovered the defects.
Complaints are answered within 14 days of receipt. If a complaint requires more time, the trader will acknowledge receipt and indicate when the consumer can expect a detailed response.
If the complaint cannot be resolved by mutual agreement, it becomes a dispute subject to the dispute resolution procedure.
A complaint does not suspend the trader’s obligations unless stated otherwise in writing.
If the complaint is justified, the trader will, at their discretion, replace or repair the product free of charge.
Article 15 – Disputes
Contracts between the trader and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.